Refund Policy

The right of revocation does not apply to goods / services that are not suitable for return due to their nature or for goods / services that are manufactured according to customer specifications or clearly tailored to personal needs. Consequently, there is no right of revocation if the goods / services are downloaded at the instigation of the customer. Accordingly, the right of revocation does not apply to distance contracts for the delivery of digital goods (e.g. locating credits, access to the locating portal), as these are not returnable. A revocation is therefore only possible as long as the contract is not completely fulfilled by both parties. The contract is considered fulfilled as soon as you have made the payment and your access to the tracking portal has been provided. From this point on, no further revocation is possible. A refund of the purchase price is then no longer possible as a result of exercising the right of revocation.


As en excemption of the general rule we offer a 30 days money back guarantee for new customers. To issue a refund, please contact us via the Refund Form or contact our support team via for further assistance.

Extraordinary revocation check

A revocation can only be examined if it is submitted via the Refund Form. Reclaims of payments already made by the customer, such as via the buyer protection program of PayPal or the credit card institute, are expressly illegal and shall not be deemed to be a termination of the contract or a valid revocation.